Refund policy

🧾 REFUND POLICY

Last updated: November 15, 2025

Thank you for shopping at ELUHUB.
We want you to love your purchase — if you are not satisfied, please review our refund and return terms below.

1. Returns

Our return policy lasts 30 days from the date of delivery.
If more than 30 days have passed, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • Proof of purchase (order number or receipt) is required.

Certain items are non-returnable, including:

  • Personal care or hygiene items (e.g., opened beauty or oral care products).

  • Perishable goods (e.g., food, supplements, pet treats).

  • Gift cards and downloadable software.

2. Refunds

Once your return is received and inspected, we will send you an email notification.
We’ll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

If you haven’t received a refund after that time:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If you’ve done all this and still haven’t received your refund, please contact us at support@eluhub.com.

3. Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Wait a few business days for bank processing delays.

  • Then contact your payment provider before reaching us.

If you’ve done these steps and still have not received your refund, contact us at support@eluhub.com.

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange your product for the same item, email us at support@eluhub.com.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

5. Sale Items

Only regular-priced items may be refunded.
Sale, clearance, or promotional items are final sale and cannot be refunded or exchanged.

6. Cancellations

Orders may be canceled only before shipment.
Once your order has been processed or dispatched, it cannot be canceled.

To request a cancellation, contact support@eluhub.com immediately after purchase.

7. Shipping Returns

To return your product, contact our team at support@eluhub.com for the return address and instructions.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping items over $55, we recommend using a trackable shipping service or purchasing shipping insurance.

8. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item:

  1. Email us within 7 business days of delivery at support@eluhub.com.

  2. Include photos of the damaged item and packaging.

  3. We will replace or refund the item as appropriate.

9. Contact Information

📧 Email: support@eluhub.com
🏢 Address: 30 N Gould St, Sheridan, WY 82801, USA.
📞 Phone: +13072043866

Business Entity: Khan Pick LLC
Registered in: USA/WY